Privacy Policy

1. Who we are

ClusterIQ operates the ClusterIQ website and application. For privacy questions or requests, contact us at hello@clusteriq.io or use our contact page.

2. Information we collect

Depending on how you use ClusterIQ, we may process:

• account details such as your name, email address and authentication identifiers;
• workspace, subscription, billing and support information;
• files, keyword datasets, project settings and other content you choose to upload or create;
• contact-form messages and related correspondence;
• security, device and technical logs needed to operate and protect the service; and
• analytics information where you have consented to optional analytics; and
• limited security signals used to protect public forms from automated abuse.

3. How we use information

We process information to:

• provide, secure and maintain the ClusterIQ service;
• authenticate users and administer workspaces and subscriptions;
• process uploads, clustering jobs, analysis, forecasts and exports requested by you;
• respond to support, sales and other enquiries;
• prevent abuse, diagnose faults and improve reliability; and
• measure website or product usage where optional analytics consent has been given.

4. Legal bases

Where UK or European data-protection law applies, our legal basis depends on the activity. We primarily rely on performance of a contract to provide the service, legitimate interests to secure and improve the service, compliance with legal obligations, and consent for optional analytics or similar technologies where consent is required.

5. Service providers and international processing

We use specialist service providers to host and operate ClusterIQ, including frontend hosting, database, authentication, storage, compute infrastructure and, where you consent to optional analytics, Google Tag Manager and associated analytics services. Those providers may process data in countries outside the UK. Where required, we use appropriate contractual or legal safeguards for international transfers.

6. Data retention

We keep personal data only for as long as needed for the purposes described above, to provide your account and projects, resolve disputes, maintain security records, and meet legal or accounting obligations. You can request deletion of eligible account data, subject to records we are required to retain.

7. Security

We use technical and organisational measures designed to protect data against unauthorised access, loss, misuse or alteration. No online service can guarantee absolute security, so you should also protect your account credentials and notify us if you suspect unauthorised access.

8. Your rights

Depending on where you live, you may have rights to access, correct, delete, restrict or object to certain processing, receive a portable copy of your data, or withdraw consent. You may also have the right to complain to your local data-protection regulator. Contact us to exercise a right and we may need to verify your identity before completing the request.

9. Cookies and similar technologies

Necessary storage is used for core service functions and to remember your privacy choices. Optional analytics technologies, including the Google Tag Manager container used to deliver approved analytics tags, are disabled unless you choose to allow analytics. See our Cookie Policy for more information and use the “Cookie settings” control in the footer to change your preference.

10. Changes to this policy

We may update this policy when our service, suppliers or legal obligations change. We will update the date above and, where appropriate, provide additional notice of material changes.