Terms & Conditions

1. The service

ClusterIQ provides keyword clustering, SEO analysis, forecasting, reporting and related software functionality. Features may change as the product develops. Some functionality may be described as beta, preview or experimental and may be changed or withdrawn.

2. Accounts

You must provide accurate account information, keep your login credentials secure and be responsible for activity carried out through your account. Tell us promptly if you believe your account has been compromised.

3. Trials, subscriptions and payment

Where a free trial is offered, the duration and included functionality will be shown when you sign up. Paid plans, renewal periods, usage limits, taxes and cancellation terms are those presented at checkout or agreed in a separate order or contract. Enterprise agreements take precedence where they conflict with these online terms.

4. Your data and content

You retain ownership of keyword lists, files and other content you submit to ClusterIQ. You grant us the limited rights necessary to host, process, transform, analyse and return that content solely to provide, secure and support the service. You are responsible for ensuring you have the right to upload and process the content you provide.

5. Acceptable use

You must not use ClusterIQ to:

• break the law or infringe another person’s rights;
• probe, bypass or interfere with security or access controls;
• introduce malware or deliberately overload the service;
• access another user’s data without authorisation; or
• resell or systematically copy the service except where we have agreed this in writing.

6. ClusterIQ intellectual property

ClusterIQ and its underlying software, interfaces, branding, documentation and product design are owned by us or our licensors. These terms give you a limited right to use the service for its intended purpose; they do not transfer ownership of our intellectual property.

7. Availability and changes

We aim to provide a reliable service, but uninterrupted availability is not guaranteed. Maintenance, third-party failures, security incidents or circumstances outside our reasonable control may affect availability. We may change features where reasonably necessary to improve, secure or operate the service.

8. SEO outputs and forecasts

Clusters, recommendations, forecasts and other outputs are decision-support tools, not guarantees of rankings, traffic, revenue or other business outcomes. Search engines and market conditions change, and you remain responsible for decisions made using ClusterIQ outputs.

9. Suspension and termination

You may stop using ClusterIQ at any time, subject to any paid-plan cancellation terms. We may suspend or terminate access where reasonably necessary for security, non-payment, material breach, unlawful use or protection of other users and the service.

10. Liability

Nothing in these terms excludes liability that cannot legally be excluded. To the extent permitted by law, ClusterIQ is not responsible for indirect or consequential loss, lost profits or losses caused by third-party platforms, search-engine changes or decisions made from forecasts or recommendations. Any additional liability terms agreed in an Enterprise contract will take precedence.

11. Privacy

Our Privacy Policy explains how we handle personal data, and our Cookie Policy explains our use of cookies and similar storage.

12. Governing law

Unless a separate written agreement states otherwise, these terms are governed by the laws of England and Wales and the courts of England and Wales will have jurisdiction, subject to any mandatory consumer rights that apply in your country.

13. Contact

Questions about these terms can be sent to hello@clusteriq.io or through our contact page.